Carolina Roof Consultants' Journey
Carolina Roof Consultants was founded in March of 2010 to fill a growing need in Charlotte and throughout the Carolinas for a high-quality and accountable local roofing company who would remain local once the out of town storm chasing roofing companies left the area. Our reputation of quality, dependability and attention to detail while working quickly and efficiently spread rapidly. We were quickly setting ourselves apart as the roofing company that would think long term and act with integrity. Carolina Roof Consultants was rapidly becoming the leader in the residential asphalt shingle space. At the same time, we were completing our first large commercial and multifamily projects and earning an equally sterling reputation amongst commercial property managers, multifamily building owners, and large Homeowners Associations. Today we are humbled and thankful for the opportunity to have served many thousands of families, property managers, building owners, and HOAs across 7 states all while maintaining an A+ rating on the Better Business Bureau, a 5 star rating on google with over 500 five star reviews (the most for any roofer ever in the Carolinas), as well as being featured multiple times by local news outlets like WSOC 9 for our charitable work throughout the Carolinas.
CNC Testimonials
We deeply value every client, emphasizing a commitment to providing personalized, high-quality service. We prioritize integrity, transparency, and customer satisfaction, ensuring every client feels respected and valued throughout their roofing project.
Residential Roofing in the Carolinas
Accessibility
Carolina Roof Consultants is committed to being there for you at every stage. We ensure prompt responses to calls and emails, punctuality for appointments, and readiness to assist anytime—before, during, and after project completion.
Accuracy
Our reputation is built on your satisfaction and referrals. Achieving excellence in roofing repair or replacement is our goal, backed by rigorous quality control and skilled teams focused on precision. We guarantee clean, standard-meeting work, every time.
Accountability
In the rare instance issues arise, we stand by our work and take swift action to resolve them. Our promise is to maintain responsibility and integrity in every interaction, ensuring client trust is never compromised.
How-to Prepare for a Roofing Project
Payment Terms, Invoicing and Warranties
Payment terms are as follows: Carolina Roof Consultants will never ask for any money up front. The day that your roof is being installed is the day that you give us the first installment check. When you receive your second check from your insurance company, please contact your Carolina Roof Consultants sales rep, and arrange for us to pick up the second installment check.
Invoicing procedures are as follows: Upon completion of your roof, Carolina Roof Consultants will provide a complete invoice to your insurance company, which will serve as a “certificate of completion”, and allow your insurance company to release the recoverable depreciation, or second installment check, to you directly. Upon final payment, a receipt and your warrantees will be sent to you by mail within ten days of completion. If payment in full is not made within 30 days of completion, a 2.5% penalty will apply per month until the balance is fully paid. A lien may also be filed against your property in the event of nonpayment, as a protection to Carolina Roof Consultants.
Warranty procedures are as follows: your new roof will be covered by 2 warrantees. The first is our workmanship warranty. It covers workmanship, labor, and installation issues on all parts of your roof that we work on. Our workmanship warranty is 15 years.
The second warranty is the manufacturer’s warranty: This warranty is issued by the shingle manufacturer, and covers the materials that were used to install your roof. These warranties vary based on the products that you choose.
Please note that both of these warranties will be provided to you by mail and in writing upon the completion of your roof, and go into effect only when your account is paid in full.
Insurance Company Payments
If you carry a “replacement cost” policy, which most homeowner’s policys are, then your insurance company will pay the cost to replace your roof, minus your deductible.
This type of policy will generally pay two installments for a new roof. The first installment check should be sent to the policyholder as soon as the adjuster has completed the damage assessment. The second installment, generally ten to forty percent of the total settlement, is held back until repairs are completed. This second check, usually referred to as “recoverable depreciation”, will be sent to the homeowner when the insurance company receives notification in the form of an invoice for payment, which Carolina Roof Consultants will fax directly to your insurance company.
It is important to remember that the settlement is based on the cost to repair the roof with materials of “like kind and quality”. Sometimes there is a discrepancy in the adjustment in cost ($), size of the roof (squares), or scope of damage between the homeowner, the roofer, and the insurance company. If this is the case, Carolina Roof Consultants has the experience necessary to resolve these issues directly with your insurance adjuster. We would like to make the process as smooth as possible for all involved.